Terms of Service

Last updated: 20 July 2026

These Terms of Service ("Terms") govern your use of One Chat — the website, applications, and related services (together, the "Services") operated by One Chat ("we", "us", "our"), a business based in New South Wales, Australia.

By creating an account or using the Services you agree to these Terms. If you do not agree, do not use the Services.

1. Your Australian Consumer Law rights come first

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded or limited. Every disclaimer, limitation, and exclusion in these Terms applies only to the maximum extent permitted by law, and is subject to this clause.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If you are a consumer in the European Union, the United Kingdom, or elsewhere, nothing in these Terms deprives you of the protection of mandatory consumer-protection laws of your country of residence, or of your right to bring proceedings in your local courts where that right cannot be excluded.

2. Who can use One Chat

You must be at least 18 years old to use the Services. By using the Services you confirm that you are 18 or older and able to enter a binding contract.

You must provide accurate account information, keep your login secure, and not share your account. You are responsible for activity on your account.

3. What the Services are

One Chat is a workspace that gives you access to artificial-intelligence models operated by third parties, a personal memory system, connections to third-party applications you choose to link, and tools that generate documents, spreadsheets, code, and other content ("Outputs") in response to your prompts, files, and instructions ("Inputs").

The Services use artificial intelligence, and Outputs are AI-generated.

4. AI Outputs — important limitations

• Outputs are generated by machine-learning models and may be inaccurate, incomplete, out of date, or misleading, even when they appear confident and correct. You must independently verify any Output before relying on it.
• Outputs are not professional advice. Do not rely on Outputs as medical, legal, financial, tax, or other professional advice, or as a substitute for advice from a qualified professional.
• Outputs may not be unique to you — similar prompts from other users may produce similar outputs.
• Outputs do not represent our views.
• You must not represent AI-generated Output as human-created where that would be misleading, and you are responsible for complying with any laws that require disclosure that content is AI-generated.
• Any reliance you place on Outputs is at your own risk, to the maximum extent permitted by law (see clause 1).

5. Third-party AI models

The Services route your Inputs to third-party AI model providers of your (or, when you use automatic routing, our) selection. You acknowledge that:

• We do not create, control, or guarantee the behaviour, quality, availability, or content of third-party models.
• Models may be added, removed, re-priced (in message credits), or changed by their providers or by us. Where a change materially reduces the value of a paid plan, you may cancel and receive a pro-rata refund of prepaid fees for the unused portion of your billing period.
• Your use of the Services must also comply with the applicable usage policies of the upstream model providers. We may decline to route content that breaches those policies.
• We route Inputs to model providers under zero-data-retention arrangements and do not permit providers that train on user content, as described in our Privacy Policy.

6. Your content

• Your Inputs stay yours. You retain all right, title, and interest you have in your Inputs, uploaded files, and connected-app content.
• Outputs are yours too. To the extent we hold any right, title, or interest in Outputs, we assign it to you. We make no warranty about the intellectual-property status of AI-generated content, which may be uncertain under applicable law, and we do not guarantee Outputs do not infringe third-party rights.
• Limited licence to us. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and display your Inputs, files, memory data, and Outputs solely as necessary to operate, provide, secure, and support the Services for you. This licence ends when the relevant content is deleted. We do not use your content to train AI models.
• Your responsibilities. You warrant that you have the rights necessary to submit your Inputs and files, and that doing so does not violate any law or third-party right.
• Feedback. If you send us ideas or feedback about the Services, we may use it without restriction or obligation to you. Feedback does not include your Inputs or Outputs.

7. Memory

The Services maintain a personal memory derived from your conversations to personalise future answers. Memory may inform Outputs across conversations and models. You can view, correct, delete individual memories, or erase all memory at any time in the product, and memory can be disabled per conversation. Details are in our Privacy Policy.

8. Connected apps

If you connect third-party applications (for example email, calendars, or note apps), you authorise the Services to access those applications on your behalf within the permissions you grant, including sending relevant content to AI models to answer your requests. You are responsible for having the right to connect an account. You can revoke a connection at any time in the product. We are not responsible for the acts, omissions, availability, or terms of third-party applications. Use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

9. Acceptable use

You must not:

• use the Services for any unlawful purpose, or to violate any person's rights;
• attempt to generate content that sexually exploits children, facilitates serious harm to any person, or provides material assistance in creating weapons capable of mass casualties;
• probe, breach, or circumvent security or rate limits, or interfere with the operation of the Services or other users' use;
• reverse engineer, decompile, or extract source code, models, or non-public components of the Services, except to the extent a law permits this notwithstanding this clause;
• scrape the Services or use them to build a dataset or a competing service;
• use automated means to create accounts or send traffic;
• resell, sublicense, or share account access without our written agreement;
• misrepresent Outputs as human-created where that would mislead, or remove AI-content markings we apply.

We may investigate suspected breaches and take reasonable protective action, including suspension as described in clause 13.

10. Plans, credits, and payment

• Plans. Paid plans renew automatically each billing period until cancelled. You can cancel at any time in the product; cancellation takes effect at the end of the current billing period and you keep access until then.
• Message credits. Plans include a monthly allowance of message credits. Credits: reset each month and do not roll over; have no cash value; are not transferable or redeemable for money (except where a refund is required by law or these Terms); and lapse when your account is closed. When your allowance is exhausted, we do not charge you more — the Services continue on lower-cost models until the next reset, as described at purchase.
• Price changes. We will give you at least 30 days' notice of any price increase or material reduction in a plan's inclusions. If you do not agree, you may cancel before the change takes effect; if a change materially reduces the value of a period you have already paid for, you may cancel and receive a pro-rata refund of the unused portion.
• Refunds. Except as set out in these Terms, fees are non-refundable — but this does not limit your rights under the Australian Consumer Law or any other non-excludable law (see clause 1).
• EU/UK consumers. Where you have a statutory 14-day withdrawal right for digital services, you expressly request immediate supply of the Services and acknowledge that your withdrawal right is affected once supply begins, to the extent permitted by your local law.
• Taxes. Prices include GST where applicable unless stated otherwise.

11. Our intellectual property

We and our licensors retain all rights in the Services, including software, design, branding, and everything in them other than your content and Outputs. These Terms do not grant you any right to use our trade marks.

12. Privacy, deletion, and export

Our Privacy Policy explains what we collect and how we handle it, and forms part of these Terms. Two commitments sit at the core of the product and we treat them as binding:

• You can export your data at any time from the product, in a portable format.
• When you delete data, we delete it. Deleting a conversation, memory, or your account removes it from your account immediately and permanently from our systems within the windows stated in the Privacy Policy. We do not keep copies to "restore later".

13. Suspension and termination

• By you. You may stop using the Services and delete your account at any time in the product.
• By us. We may suspend or terminate your access: (a) for material or repeated breach of these Terms, with notice where practicable; (b) where required by law; or (c) where reasonably necessary to prevent harm to the Services, other users, or any person. If we terminate your paid plan other than for your breach, we will refund the unused portion of prepaid fees pro-rata.
• Inactive free accounts. We may close free accounts that have been inactive for more than 12 months, after giving you at least 30 days' notice by email.
• Effect. On account deletion or termination we delete your data as described in the Privacy Policy. Clauses that by their nature survive termination (including clauses 1, 4, 6, 11, 14, 15, and 16) survive.

14. Disclaimers

To the maximum extent permitted by law and subject always to clause 1: the Services are provided "as is" and "as available"; we do not warrant that the Services will be uninterrupted, error-free, secure, or that Outputs will be accurate or fit for any particular purpose; and we exclude all implied conditions and warranties.

15. Liability

Subject always to clause 1 and to the maximum extent permitted by law:

• Neither party is liable to the other for indirect or consequential loss, loss of profits, revenue, data (other than loss caused by our failure to meet clause 12), goodwill, or anticipated savings.
• Our total aggregate liability to you arising out of or in connection with the Services or these Terms is limited to the greater of (a) the amounts you paid us for the Services in the 12 months before the event giving rise to the liability, and (b) A$100.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including under the Australian Consumer Law, or either party's liability for fraud, or for death or personal injury caused by negligence.

16. Your indemnity

You indemnify us against liabilities, damages, and reasonable costs (including reasonable legal fees) payable to a third party to the extent arising from: (a) your material breach of these Terms; or (b) your unlawful use of the Services or violation of a third party's rights. This indemnity is reduced to the extent we caused or contributed to the relevant loss.

17. Changes to the Services and these Terms

We are continuously improving the Services and may add or change features. We may update these Terms from time to time. For material adverse changes we will give you at least 30 days' notice by email or in the product before they take effect. If you do not agree to a material adverse change, you may cancel before it takes effect and, for paid plans, receive a pro-rata refund of the unused portion. Continued use after the effective date constitutes acceptance.

18. Disputes

If you have a problem, contact us first at support@one-chat.app — most issues can be fixed quickly. Both parties agree to attempt in good faith to resolve any dispute informally for 30 days before starting proceedings.

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and courts of appeal from them. If you are a consumer in a jurisdiction whose law grants you the right to sue in your local courts or under your local law, nothing in this clause removes that right.

19. General

If any provision of these Terms is void or unenforceable, it is severed and the rest remain in force. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a corporate reorganisation, merger, or sale, with notice to you. These Terms, together with the Privacy Policy and any plan terms shown at purchase, are the entire agreement between us about the Services.

20. Contact

One Chat — support@one-chat.app